Questions?

We understand that you may have questions or concerns about our service, and we want to make sure that you get the answers you need. If you have any specific questions, you can contact us by clicking the link below. Otherwise, refer to our FAQs for more general information about our products and services. We're here to help, so don't hesitate to reach out! Thank you for choosing our Her Crown and Glory.

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FAQ

Delivery & Shipping

We strive to make sure your shopping experience is convenient and easy. For delivery and shipping questions, click the link below to view our shipping policy. Shop with us today and bring out the beauty in your hair.

Returns

We understand that it’s important to be fully informed when making a purchase, which is why we provide detailed information for each product. For any questions about handling returns, please refer to our return policy by clicking the link below.

Billing

Our subscription service allows customers to receive their favorite products on a regular basis, billed to the intial date of purchase and then on every 30 days from that date. You can manage billing information in your Member Profile. For more questions about billing do not hestitate to contact us.

Q: When will my subscription box ship out?

A: Subscription boxes are shipped out between the 11th-20th of the subscription quarter. Delivery times are within 3-5 business days. You can read more about our Shipping Policy here.

Q: How do I customize my box?

A: During the customization period, you'll receive an email or notification with available options. Log in to your account, and you'll be guided through the customization process, where you can make selections based on your hair type, preferences, or specific needs.

Q: What payment methods can I use to pay for my subscription?

A: We accept all major credit and debit cards, as well as PayPal. Your payment method will be securely stored and used for all future subscription purchases.