Delivery & Shipping
At Her Crown and Glory, our mission is to make sure our customers receive their orders quickly and safely. We offer free shipping on all subscription boxes and orders $50 and over. We are committed to providing excellent customer service. We provide detailed answers to any questions you might have about our products, deliveries, and orders.
Our Shipping Policy
1. Order Processing Time:
All orders, including new subscriptions and renewals, will be processed within 1-3 business days. During high-demand periods or customization windows, processing times may extend, but we strive to get your order ready as quickly as possible.
2. Customization Period:
Our Quarterly Natural Hair Subscription Box includes a customization period before each season's shipment. During this time, subscribers can tailor their boxes based on hair type, preferences, and seasonal needs. The customization period typically opens one month before the start of the new season and closes two weeks before shipment.
3. Shipping Schedule:
- Our boxes are shipped out according to the following schedule:
- Spring Box: Shipped in early March
- Summer Box: Shipped in early June
- Fall Box: Shipped in early September
- Winter Box: Shipped in early December
4. Shipping Methods:
We offer standard and expedited shipping options. Standard shipping generally takes 3-7 business days for delivery, while expedited shipping ensures a quicker arrival within 1-3 business days. Shipping costs are calculated at checkout based on the chosen method and destination.
Shipping is included in the subscription price for all our plans. There are no additional shipping charges for regular subscribers. However, for all other orders, a standard shipping fee will apply and will be clearly indicated during the checkout process.
5. Tracking Information:
Once your Her Crown and Glory Subscription Box or Loc Box is shipped, you will receive a confirmation email with a tracking number. This allows you to monitor the progress of your package in real-time.
6. International Shipping:
At Her Crown and Glory, we understand that natural hair care knows no borders. We offer international shipping to bring our curated boxes to natural hair enthusiasts worldwide. International shipping times may vary, and additional customs fees or taxes may apply.
7. Address Changes:
To ensure accurate and timely delivery, please ensure that your shipping address is up to date in your account settings before the 10th of the month. If you need to make any changes to your address after this date, please reach out to our customer support team as soon as possible to assist you.
8. Delays and Issues:
While we strive to meet our shipping schedule, unforeseen circumstances such as weather, holidays, or carrier delays may occur. In such cases, we appreciate your patience and understanding.
9. Lost or Stolen Packages:
Her Crown and Glory is not responsible for lost or stolen packages. Please contact the carrier directly or reach out to our customer support team if you encounter any issues with the delivery of your subscription box.
10. Returns and Exchanges:
We do not accept returns or exchanges on Subscription Boxes. If you receive a damaged or defective product, please contact our customer support team within 7 days of receiving your box, and we will work to resolve the issue promptly.
By subscribing to Her Crown and Glory Subscription Box, you agree to and acknowledge the terms outlined in this shipping policy.
If you have any further questions or concerns, please don't hesitate to contact our customer support team at email@example.com
Thank you for being a part of the Her Crown and Glory community!