At Her Crown and Glory, we aim to provide you with the best subscription box experience and curated products. However, we understand that there might be situations where you may need to return an item or seek assistance. Please review our return policy outlined below:
Our Return Policy
1. Damaged or Defective Items:
If you receive a damaged or defective item in your subscription box or product order, please notify us within **7 days** of receiving the package. To initiate the return process, please contact our customer support team with a clear description of the issue and provide relevant photographs as evidence, if applicable. We will gladly replace the damaged or defective item at no additional cost to you.
2. Missing Items:
In the rare event that an item is missing from your subscription box or product order, please inform us within **7 days** of receiving the package. Our customer support team will investigate the issue and work to resolve it promptly. If an item is determined to be missing, we will ship a replacement to you as soon as possible.
3. Non-Delivery or Lost Packages:
If your subscription box or order does not arrive within a reasonable time frame after the expected delivery date, please notify us as soon as possible. We will conduct an investigation with the shipping carrier to locate the package. If the package is confirmed lost, we will offer you the choice of a replacement or a refund.
4. General Returns:
Due to the nature of subscription boxes and the surprise element they offer, we generally do not accept returns or exchanges for items you may not personally prefer or duplicates of items from previous boxes. However, if you encounter any issues with the quality or condition of an item, please follow the procedures outlined in points 1 and 2 above.
5. Return Shipping:
For items that need to be returned due to damage, defect, or missing items, we will provide you with a prepaid return shipping label. Please ensure the item is securely packed in its original packaging or suitable packaging to prevent further damage during transit.
Refunds for returned items or lost packages will be processed within **7-10 business days** of receiving the returned item or confirming the package as lost. Refunds will be issued using the original payment method used during the purchase.
7. Canceling Subscriptions:
You can cancel your subscription at any time through your account settings. Please note that canceling a subscription does not grant a refund for any remaining boxes in your prepaid plan. It will only prevent future renewals.
8. Customer Support:
If you have any questions, concerns, or require assistance with a return, please do not hesitate to reach out to our customer support team. We are committed to providing excellent customer service and will be happy to help you with any issues you may encounter.
**Note:** Our return policy is subject to change without prior notice. Any modifications to the policy will be updated on our website and communicated to our subscribers accordingly.
Thank you for being a part of our subscription box community, and we appreciate your understanding of our return policy. We value your satisfaction and look forward to continuously delighting you with our subscription boxes and services.